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  • 1.  Patient accompanied by minor child

    Posted 02-17-2021 08:23
    We had a patient present for a scheduled exam with their minor child in tow. This child was young enough to need supervision while mom was getting her exam.  With staffing issues, some due to Covid-19, we were unable to provide a staff member to supervise the child and the exam was cancelled. Patient was very angry that we could not provide the child care supervision during her visit.  My questions:

    • How does your facility/dept. handle this issue without alienating the patient?
    • Does your facility have a written policy for this situation?
    • Is there any legal liability when having our staff supervise a child for a patient who is behind closed doors getting an exam?
    Thanks for your feedback!

    Vicki Melendez

    Compliance and HIPAA Privacy Officer

    Radiology Regional 

    3660 Broadway, Ft. Myers, FL 33901

    E: vmelendez@radiologyregional.com

    O: (239) 936-2316

    C: (239) 980-3656





    CONFIDENTIALITY NOTICE: This electronic message, including any attachments, contains information that may be legally confidential and/or privileged.  The information is for the sole use of the recipient(s) (individual or entity) named above and access by anyone else is unauthorized. If you are not the intended recipient, any unauthorized disclosure, review, copying, distribution, or use of the contents of this information is prohibited and may be unlawful. If you have received this electronic transmission in error, please contact the sender immediately by reply e-mail (and/or by telephone 239-936-2316), that you have received the message in error, and proceed to delete it, and destroy any and all copies of the original message.




  • 2.  RE: Patient accompanied by minor child

    Posted 02-17-2021 14:21
      |   view attached
    We do not provide child care.  We are not licensed to provide child care.  We don't have the facilities for child care.  We don't want the liability that comes with providing child care.

    Trusted to provide     expert and caring radiology services for over 60 years

    Wayne Baldwin
    CEO
    (805) 879-7577

    CONFIDENTIALITY NOTICE: This electronic mail  may contain information that is confidential, privileged, proprietary, or otherwise legally exempt from disclosure. If you are not the intended recipient, you are hereby notified that you are not authorized to read, print, retain, copy or disseminate this message, any part of it, or any attachments. If you have received this message in error, please delete this message and any attachments from your system without reading the content and notify the sender immediately of the inadvertent transmission. There is no intent on the part of the sender to waive any privilege that may attach to this communication. Thank you for your cooperation.




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    Original Message


  • 3.  RE: Patient accompanied by minor child

    Posted 02-17-2021 16:15
    Thanks- I agree!

    Vicki Melendez

    Compliance and HIPAA Privacy Officer


    Radiology Regional 

    3660 Broadway, Ft. Myers, FL 33901

    E: vmelendez@radiologyregional.com

    O: (239) 936-2316

    C: (239) 980-3656





    CONFIDENTIALITY NOTICE: This electronic message, including any attachments, contains information that may be legally confidential and/or privileged.  The information is for the sole use of the recipient(s) (individual or entity) named above and access by anyone else is unauthorized. If you are not the intended recipient, any unauthorized disclosure, review, copying, distribution, or use of the contents of this information is prohibited and may be unlawful. If you have received this electronic transmission in error, please contact the sender immediately by reply e-mail (and/or by telephone 239-936-2316), that you have received the message in error, and proceed to delete it, and destroy any and all copies of the original message.





    Original Message


  • 4.  RE: Patient accompanied by minor child

    Posted 02-17-2021 14:39
    Vicki - Pre Covid, we had a pretty significant problem with moms bringing their children to appointments.  We now use a scheduling script and a confirmation call process that tells patients we will have to cancel and reschedule their appointments, if they bring a child without another adult to watch.   We believe its a patient safety issue, and the exam is compromised if a patient has a minor in the room. (This is a site with 60-70 US cases/day and lots of moms bring youngsters vs hiring a sitter.)   This messaging at scheduling and confirmation call largely addresses the issue, yet some patients still get to the check-in stage, and our personnel are trained to tell patients we will have to reschedule if they have an unattended youngster.       Hope that helps.

    ------------------------------
    Beth Williams MHA, FACMPE, FRBMA
    Executive Director
    Vantage Radiology and Diagnostic Services
    Federal Way WA
    (253) 661-1700 ext. 1105
    ------------------------------

    Original Message


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