Practice Management

We have received notice from Optum Pay, formerly known as Electronic Payments & Statements (EPS), they are releasing a paid version of Optum Pay.  This is a portal my staff uses heavily as we manage all of our UnitedHealthcare payments and payments from other companies within the UnitedHealthcare product line.  If a practice stays with the free version they are limited to 2 users, will no longer be able to create remittance PDF, or access historical remittances after 30 days.  The charge to use the paid version of Optum Pay is 0.5% per total payment amount, which in our practice adds up quickly. I am not sure how a large organization will be able to limit themselves to 2 users .  Also to not be able to have the ability to create PDF versions of remittances seems a bit heavy handed.  Are most of your practices switching over to the paid version?

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Penny Shepherd
Billing Office Manager
Iowa Radiology/Professional Medical Management
West Des Moines, IA
(515) 226-7426
Professional Medical Management
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Original Message:
Sent: 12/11/2020 9:31:00 AM
From: Penny Shepherd
Subject: Optum Pay

We have received notice from Optum Pay, formerly known as Electronic Payments & Statements (EPS), they are releasing a paid version of Optum Pay.  This is a portal my staff uses heavily as we manage all of our UnitedHealthcare payments and payments from other companies within the UnitedHealthcare product line.  If a practice stays with the free version they are limited to 2 users, will no longer be able to create remittance PDF, or access historical remittances after 30 days.  The charge to use the paid version of Optum Pay is 0.5% per total payment amount, which in our practice adds up quickly. I am not sure how a large organization will be able to limit themselves to 2 users .  Also to not be able to have the ability to create PDF versions of remittances seems a bit heavy handed.  Are most of your practices switching over to the paid version?

------------------------------
Penny Shepherd
Billing Office Manager
Iowa Radiology/Professional Medical Management
West Des Moines, IA
(515) 226-7426
Professional Medical Management
------------------------------

Original Message:
Sent: 12/11/2020 9:51:00 AM
From: Rick Sylvanus
Subject: RE: Optum Pay

Personally, I can't stand these schemes (though maybe "scam"  is the more appropriate word). Any claim payment arrangement that puts the burden on the provider (either financial burden or extra work/time) just to get paid, shouldn't be allowed. What's next? "You can send electronic claims to us only through our portal, for this small fee..."

Original Message:
Sent: 12/11/2020 9:31:00 AM
From: Penny Shepherd
Subject: Optum Pay

We have received notice from Optum Pay, formerly known as Electronic Payments & Statements (EPS), they are releasing a paid version of Optum Pay.  This is a portal my staff uses heavily as we manage all of our UnitedHealthcare payments and payments from other companies within the UnitedHealthcare product line.  If a practice stays with the free version they are limited to 2 users, will no longer be able to create remittance PDF, or access historical remittances after 30 days.  The charge to use the paid version of Optum Pay is 0.5% per total payment amount, which in our practice adds up quickly. I am not sure how a large organization will be able to limit themselves to 2 users .  Also to not be able to have the ability to create PDF versions of remittances seems a bit heavy handed.  Are most of your practices switching over to the paid version?

------------------------------
Penny Shepherd
Billing Office Manager
Iowa Radiology/Professional Medical Management
West Des Moines, IA
(515) 226-7426
Professional Medical Management
------------------------------