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  • 1.  PACS Help Desk Specialist Salary

    Posted 04-27-2021 10:05
    Good morning,
     We need to expand our in-house IT support team and are adding a new position..PACS Help Desk Specialist. We are hoping for feedback on an appropriate salary range for this position. We currently service 24 in-home workstations and our equipment in 5 hospitals. Details of the position are below.
    Thank you in advance for your thoughts.
    Mark 

    Duties/Responsibilities

     

    • Enters, prioritizes, and escalates service tickets via the ticket system (will build a ticketing system/knowledge base/pc tracking tool)
    • Maintains a professional positive attitude that communicates our brand to our clients.
    • Works directly with radiologists, site staff, and vendors, via the phone, onsite, and online, to provide services and help resolve computing problems.
    • Responds promptly to customer needs, escalates difficult customer situations, and solicits customer feedback to improve service.
    • Installs hardware and peripheral components such as monitors, keyboards, and printers on users' premises.
    • Loads appropriate PC software packages such as operating systems, networking components, PACS, Voice Recognition and office applications.
    • Works independently to Resolves general IT problems (PC hardware, PC software, etc.) in a timely manner.
    • Analyzes system logs and identifies potential issues with computer systems.
    • Provides support and/or coverage to meet radiologist needs
    • Availability off-hours, need to be able to provide support to the radiologists 24/7 – sharing an on-call rotation
    • Maintains knowledge base and inventory tracking
    • Other duties as assigned

    Qualifications desired:   

     

    • Education: Associates Degree in related field or equivalent experience

     

    • Experience:  Two years of related experience including-
      • Technical helpdesk experience preferred
      • Experience with PC, Network and Microsoft Technology, CompTIA A+ Certification
      • Knowledge of PC Hardware/Software configuration and troubleshooting
      • Experience with healthcare applications preferred RIS, Interface Engine, including medical imaging applications PACS, Voice Recognition
      • PC image creation/deployment, SQL, PowerShell scripting
      • Experience utilizing remote monitoring & management software

     

    • Computer Skills: Experience with the following computer applications is highly desired: Microsoft Office 365 products (Outlook, Word, Excel, Visio); Internet, Intranet, WordPress

     

    • Reliable transportation required (mileage reimbursed), some remote work, local travel required Saratoga-Albany-Binghamton-Saranac Lake-Westchester-New Jersey
    • Customer service oriented
    • Troubleshooting skills


    ------------------------------
    Mark Leggett
    Practice Administrator
    Millennium Medical Imaging
    188 Church St.
    Saratoga Springs, NY 12866
    mark.leggett@mmipc.com
    518-275-7126
    ------------------------------


  • 2.  RE: PACS Help Desk Specialist Salary

    Posted 04-28-2021 09:49

    Mark I think you are looking at $80-$100k based on the job description you supplied and the qualifications.  However, it will vary a quite a bit by region.

     

    John Griffith

    Administrator

    DakotaRadiology

    2929 5th Street, Suite 230

    Rapid City, SD  57701

    Office: 605.721.8545

    Fax: 605.721.8827

    JGriffith@dakota-radiology.com

    www.dakota-radiology.com

     

    WARNING: CONFIDENTIALITY NOTICE - The information contained in this transmission is the private, confidential property of Dakota Radiology, including patient information protected by federal and state privacy laws. This transmission is privileged communication intended solely for the intended recipient. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or disclosure, or the taking of any other action relevant to the contents of this transmission, is strictly prohibited. If you have received this communication in error, please contact Dakota Radiology at 1-605-342-2852, or reply to the sender.



    Original Message


  • 3.  RE: PACS Help Desk Specialist Salary

    Posted 04-28-2021 10:02

    John,

    Thank you very much for the input. That range is exactly what I had thought from my research but wanted to get some opinions from the group to verify.

     

    Thanks again,

    Mark

     



    Mark Leggett, Practice Administrator
     Millennium Medical Imaging, PC
    Cell 518.275.7126 Fax 518.734.0134 | www.mmipc.com
    188 Church Street, Saratoga Springs NY 12866

     

    CONFIDENTIALITY NOTICE: This email message and any accompanying data or files is confidential and may contain privileged information intended only for the named recipient(s). If you are not the intended recipient(s), you are hereby notified that the dissemination, distribution, and or copying of this message is strictly prohibited. If you receive this message in error, or are not the named recipient(s), please notify the sender at the email address above, delete this email from your computer, and destroy any copies in any form immediately. Receipt by anyone other than the named recipient(s) is not a waiver of any attorney-client, work product, or other applicable privilege.

     

     




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  • 4.  RE: PACS Help Desk Specialist Salary

    Posted 06-23-2021 10:38

    Apparently there is a new OHSA ETS published on the 21 in the Federal Register for Healthcare Facilities that takes affect in 14 days for most portions of it.  In looking at who must comply here is a link to the flow chart to see if you are covered.

    https://www.osha.gov/sites/default/files/publications/OSHA4125.pdf

     

    Here is the link to the FAQ

     

    https://www.osha.gov/coronavirus/ets/faqs

     

    In looking at this as an Imaging Center it does not look like I will have to comply based on the second box down on the flow chart as long as we continue to screen patients before entering.  Does anyone have further insight?

     

     

    John Griffith

    Administrator

    DakotaRadiology

    2929 5th Street, Suite 230

    Rapid City, SD  57701

    Office: 605.721.8545

    Fax: 605.721.8827

    JGriffith@dakota-radiology.com

    www.dakota-radiology.com

     

    WARNING: CONFIDENTIALITY NOTICE - The information contained in this transmission is the private, confidential property of Dakota Radiology, including patient information protected by federal and state privacy laws. This transmission is privileged communication intended solely for the intended recipient. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or disclosure, or the taking of any other action relevant to the contents of this transmission, is strictly prohibited. If you have received this communication in error, please contact Dakota Radiology at 1-605-342-2852, or reply to the sender.



    Original Message


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