I wish someone knew a good contact. I called our UHC provider reps and they say OPTUM PAY is a totally separate division and they can only tell us to contact the Optum Pay help desk.
The new Optum Pay is a total pain to deal with. They deleted all our access to the on-line remits even thou I set up our original direct deposits, signed all the forms, and I am listed as the Administator on the original forms that they can look at in their system. When I call them they pulled up the forms and see that I set up the DD and I am listed as the admin on the original forms but they say that I am not the admin on record in the system but won't tell us who they have as the admin. They said I have to fill out a change form, sign it, and attach a notarized letter from the admin telling them that I am the admin but they won't tell us who the admin they have on record is.
RESPECTFULLY,
Rick D Gladish, RCC, CPC
MD Revenue Management, LLC
111 Troy St STE F
Tupelo, MS 38804
ph 662-620-7102 fax 662-620-7106
email: rick@mdrm.us
website: www.mdrm.us
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