Hi Keith- I have been looking for what the current national benchmarks are for turnaround times with not much luck. Prior to 2019 we had set standards with all of our hospital partners for averages of 30 minutes for ED, 60 minutes for STATS in IP and OP, 4 hours for routine inpatients and 8 hours for outpatients.
Due to volumes exceeding what we have seen before, and a radiology staffing crisis we are looking to redefine the expectations.
Do you have any suggestions on where we can find out what other groups are doing and if other groups have had to redefine their turnaround times due to the same challenges?
I appreciate any feedback.
Sincerely,
Dan
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Dan Howell
Executive Director of Practice Management
LucidHealth
Columbus OH
(614) 340-7740
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Original Message:
Sent: 12-02-2021 15:44
From: Keith Chew
Subject: Report Turnaround Times
3 hours is not typical. Most groups are in the 24 hour range or 1 business day for outpatient turn around....
Keith E. Chew, MHA, CMPE, FRBMA
Principal
Consulting with Integrity
18 Hawks Nest
Chatham, IL 62629
217-971-5293
Original Message:
Sent: 12/2/2021 3:43:00 PM
From: Gregory Benke
Subject: RE: Report Turnaround Times
Wow. That surprises me that 3 hours is a typical routine outpatient turnaround time. I think we meet that if we are talking work hours as you mentioned. But a routine outpatient ultrasound performed at 6 pm would sit there until the next morning. If that were Friday evening it would sit there until Monday. These cases skew the results significantly.
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Gregory Benke MD
Diagnostic Radiologist/Co-Chair of BPA Radiology
Brevard Physician Associates
Melbourne FL
(321) 837-3820
Original Message:
Sent: 12-02-2021 15:38
From: David Smith
Subject: Report Turnaround Times
Greg
The best TAT data source I know of is the ACR QCDR MIPS measures.
Of course, how you define the KPI is critical...average vs. some percentage within the target, as well as real time vs. business hours.
We can generally achieve an average of around 3 business hours for routine outpatient ultrasounds, but it's probably not something I would commit to in a contract because things happen and circumstances change.
Dave
David Smith, FACMPE | Executive Director | 785.393.8387
5800 Foxridge Dr. Ste 240 | Mission, KS 66202 | www.uickc.com
Member of
Original Message:
Sent: 12/2/2021 3:16:00 PM
From: Gregory Benke
Subject: Report Turnaround Times
I have been trying to find a national average (or standard) for report turnaround times but I am unable to find anything. Does anybody out there have any data or is willing to provide what would be a reasonable expectation? Specifically the amount of time the radiology group is given from the time a study is marked completed in PACS until the study is reported. Obviously ED time should be very short, followed by inpatient/observation, followed by outpatients.
Our hospital system is asking us to turn around studies in a very short period of time (e.g. approx. 3 hours for routine outpatient ultrasounds). In my opinion a goal of 24-48 hours to turn around routine outpatients should be sufficient. But I have no frame of reference and no supporting materials...
Thanks!
Greg
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Gregory Benke MD
Diagnostic Radiologist/Co-Chair of BPA Radiology
Brevard Physician Associates
Melbourne FL
(321) 837-3820
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