Practice Management

​​This may be a better question for a survey but I am interested in groups that are giving access to imaging reports via their patient portals and their experience when implementing. My specific questions / concerns are:

• Is this done only upon request or are you pushing everything? Are you limiting to certain modalities or exams? For example not pushing biopsy procedure results. 
• What is the delay in availability if any? For example do you push after 72 hours of report final?  
• Do you send the entire report or just impression? I have also heard some groups provide a "layman" impression. This obviously adds significantly to the radiologist workload.  
• Do you provide a disclaimer or instructions on who to call to discuss results? Do you drive these calls back to the ordering provider or the imaging department?
• Do you push just report or Images as well?

Thanks in advance !

Rich




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Richard Fleury BBA
Hospital For Special Surgery/Department of Radiology and Imaging
New York NY
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​Hello Rich,
Great questions!  We have trialed a few different scenarios and made adjustments based on our referring physician and patient feedback that we received.  Each of these types of customer's wants are very different things on this topic which makes it more challenging. 

• We provide the full diagnostic report on the patient portal 15 days after the report is finalized. We do not post the images.
• Upon patient request, we can push the report out immediately after it is finalized to the patient's portal.

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Thank you,
STACY SANSO
Georgetown Clinic Manager
ARA Diagnostic Imaging
3201 S. Austin Ave. Ste. 105| Georgetown, TX 78626
sansos@ausrad.com
www.ausrad.com
t: 512.863.4648 x2610
f: 512.869.1340

AUSTIN TOP WORKPLACE 2018, 2017, 2016, and 2015
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Original Message:
Sent: 10-08-2019 08:55
From: Richard Fleury
Subject: Radiology Reports in Patient's MyChart

​​This may be a better question for a survey but I am interested in groups that are giving access to imaging reports via their patient portals and their experience when implementing. My specific questions / concerns are:

• Is this done only upon request or are you pushing everything? Are you limiting to certain modalities or exams? For example not pushing biopsy procedure results. 
• What is the delay in availability if any? For example do you push after 72 hours of report final?  
• Do you send the entire report or just impression? I have also heard some groups provide a "layman" impression. This obviously adds significantly to the radiologist workload.  
• Do you provide a disclaimer or instructions on who to call to discuss results? Do you drive these calls back to the ordering provider or the imaging department?
• Do you push just report or Images as well?

Thanks in advance !

Rich




------------------------------
Richard Fleury BBA
Hospital For Special Surgery/Department of Radiology and Imaging
New York NY
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I work at a Providence facility in Alaska, we are on Epic and radiology reports are auto released at 7 days after signature. But the provider can release them sooner if they want. The entire radiology report is shown. Patients can still get a copy sooner the old fashioned way - complete ROI and we will provide them reports. It takes more time on both sides, so i have been requesting a shorter auto release time frame without success. The providers on the group reviewing this are concerned the patient won't understand the report. The images are shared separately, not thru MyChart. Hope that helps.

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Laura McDonough
Executive Director
Providence Imaging Center
Anchorage AK
(907) 212-3182
------------------------------

Original Message:
Sent: 10-08-2019 08:55
From: Richard Fleury
Subject: Radiology Reports in Patient's MyChart

​​This may be a better question for a survey but I am interested in groups that are giving access to imaging reports via their patient portals and their experience when implementing. My specific questions / concerns are:

• Is this done only upon request or are you pushing everything? Are you limiting to certain modalities or exams? For example not pushing biopsy procedure results. 
• What is the delay in availability if any? For example do you push after 72 hours of report final?  
• Do you send the entire report or just impression? I have also heard some groups provide a "layman" impression. This obviously adds significantly to the radiologist workload.  
• Do you provide a disclaimer or instructions on who to call to discuss results? Do you drive these calls back to the ordering provider or the imaging department?
• Do you push just report or Images as well?

Thanks in advance !

Rich




------------------------------
Richard Fleury BBA
Hospital For Special Surgery/Department of Radiology and Imaging
New York NY
------------------------------

Original Message------

I work at a Providence facility in Alaska, we are on Epic and radiology reports are auto released at 7 days after signature. But the provider can release them sooner if they want. The entire radiology report is shown. Patients can still get a copy sooner the old fashioned way - complete ROI and we will provide them reports. It takes more time on both sides, so i have been requesting a shorter auto release time frame without success. The providers on the group reviewing this are concerned the patient won't understand the report. The images are shared separately, not thru MyChart. Hope that helps.

------------------------------
Laura McDonough
Executive Director
Providence Imaging Center
Anchorage AK
(907) 212-3182
------------------------------