Practice Management

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  • 1.  hospital outpatient scheduling

    Posted 01-14-2019 09:37

    Due to lack of efficiency and decreased volume in scheduling, has anyone moved from hospital outpatient centralized scheduling and employed its own scheduling team?  Software suggestions would also be appreciated. 



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    Terrie Hesse
    Business Manager
    Radiology & Intervent. Assoc. of Metairie
    Metairie LA
    504-503-6137
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  • 2.  RE: hospital outpatient scheduling

    Posted 01-16-2019 14:56

    Terrie,

    We moved IR scheduling to the group's staff to facilitate the efficient use of the IRs.  Our staff was also more intimately aware of which IR was best suited for the procedure. 

     

    We had an outpatient facility and we set up the IR as a resource and assigned the cases to each IR.  This allowed us to block the IR for vacations/hours, etc.  And our scheduling staff knew which IR was primarily assigned to which facility, although they did travel when necessary. 

     

    One major issue is that we had to have someone available 24/7. 

     

    It has been a while since I was working in the practice but I thought- since no one responded, maybe this would help. 

     

    Best of luck, Wendy

     

     

    Wendy Lomers CPA, MBA, FRBMA

     

     

                  Wendy@acclaimrad.com

                        Mobile: 210-365-2108

    www.AcclaimRad.com

     

    Headquarters:

    3206 4th Street
    Longview, TX 75605
    Phone: 903-663-4800
    Fax: 903-663-9018

     

    image003.jpg@01D3D23D.11D90670

     

     






  • 3.  RE: hospital outpatient scheduling

    Posted 01-16-2019 15:47

    Terrie,

     

    I meant to respond to you earlier and was just reminded of your question when Wendy responded.  We have not done this but considered it in the past.  We have closed our imaging center, so we don't have scheduling staff anymore.  We used Medinformatix as our EMR/RIS, and it had some nice features for scheduling.  We were able to integrate the schedule with the physician schedule in Qgenda, through the Qgenda API.  The doctors became a resource in the system.  This allowed us to make sure that certain exams were only scheduled when the radiologist that could perform them was scheduled to work (i.e., MSK ultrasound was only performed by certain radiologists).  The only downfall to the with the Qgenda API is that it will only pull in the next 100 days of the schedule.  The program also lets you define questions to be asked by exam, and you can setup up prompts that the user has to acknowledge when scheduling an exam.  The software has a lot of features to help prevent human error when scheduling.

     

    If you want to consider the software, or have any questions, feel free to contact me directly.  I can point you to a reseller that specializes in Radiology.

     

    Thanks,

     

    Brian Williams

    Co-Administrator

    Operations

     

    Diagnostic Imaging Associates, Inc.

    698 12th St SE

    Suite 145

    Salem, OR 97301

     

    503-588-2674 - Clinic

    503-586-1301 – Fax

     

    Upcoming PTO: January 17th – 21st

     

     

     






  • 4.  RE: hospital outpatient scheduling

    Posted 01-16-2019 16:00
    ​Hello Terrie,

    We have just completed the opposite.  Our MSO, Bay Medical Management, employed clerical staff at a previous JV that controlled the schedule, which was kept full daily by utilizing pro-active scheduling calls once authorizations were approved. Our staff was only armed with EPIC or faxed orders to schedule patients.

    Since the switch 1/1/19 the hospital's centralized scheduling department has been unable to maintain the previous volumes.  No pro-active calling, no specialized scheduling team, and much longer wait times for patients to schedule the exam.

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    Shannon Wilson
    Practice Manager
    Bay Imaging Consultants Medical Group
    Walnut Creek CA
    (925) 296-7152
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