Hello Terrie,
We have just completed the opposite. Our MSO, Bay Medical Management, employed clerical staff at a previous JV that controlled the schedule, which was kept full daily by utilizing pro-active scheduling calls once authorizations were approved. Our staff was only armed with EPIC or faxed orders to schedule patients.
Since the switch 1/1/19 the hospital's centralized scheduling department has been unable to maintain the previous volumes. No pro-active calling, no specialized scheduling team, and much longer wait times for patients to schedule the exam.
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Shannon Wilson
Practice Manager
Bay Imaging Consultants Medical Group
Walnut Creek CA
(925) 296-7152
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Original Message:
Sent: 01-16-2019 15:46
From: Brian Williams
Subject: hospital outpatient scheduling
Terrie,
I meant to respond to you earlier and was just reminded of your question when Wendy responded. We have not done this but considered it in the past. We have closed our imaging center, so we don't have scheduling staff anymore. We used Medinformatix as our EMR/RIS, and it had some nice features for scheduling. We were able to integrate the schedule with the physician schedule in Qgenda, through the Qgenda API. The doctors became a resource in the system. This allowed us to make sure that certain exams were only scheduled when the radiologist that could perform them was scheduled to work (i.e., MSK ultrasound was only performed by certain radiologists). The only downfall to the with the Qgenda API is that it will only pull in the next 100 days of the schedule. The program also lets you define questions to be asked by exam, and you can setup up prompts that the user has to acknowledge when scheduling an exam. The software has a lot of features to help prevent human error when scheduling.
If you want to consider the software, or have any questions, feel free to contact me directly. I can point you to a reseller that specializes in Radiology.
Thanks,
Brian Williams
Co-Administrator
Operations
Diagnostic Imaging Associates, Inc.
698 12th St SE
Suite 145
Salem, OR 97301
503-588-2674 - Clinic
503-586-1301 – Fax
Upcoming PTO: January 17th – 21st
Original Message------
Due to lack of efficiency and decreased volume in scheduling, has anyone moved from hospital outpatient centralized scheduling and employed its own scheduling team? Software suggestions would also be appreciated.
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Terrie Hesse
Business Manager
Radiology & Intervent. Assoc. of Metairie
Metairie LA
504-503-6137
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