Hi Rebecca,
I must disagree with you that every revenue cycle company outsources to India. While a very high percentage of companies do, there are a few of us that do not outsource to India or any other overseas company. Our company has easily transitioned our work force to work remotely since they work in our US based offices, along with our staff that already worked remotely. Our biggest challenge is dealing with the reduction in services provided by our radiologist groups.
I've been involved in a several calls with the HBMA where a very high percentage of the companies outsource to India and the Philippines and are struggling with how they can maintain their services. I was told that Indian staff live out away from the cities, use public transportation to get to work, and typically stay in hostels during the week. With a complete lock down they don't even have transportation to get to work if they could work. And, they aren't set up to work remotely.
We will all get through this and learn many lessons.
Stay safe everyone.
Cindy Pittmon
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Cindy Pittmon RCC, CHBME, FRBMA
Founder, President, CEO
Acclaim Radiology Management
Longview TX
(903) 663-4800
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Original Message:
Sent: 03-26-2020 11:01
From: Rebecca Farrington
Subject: COVID-related Cash Flow Modeling Template
Hi John,
Thanks for the question. We have been lucky in that we utilize a variety of employment set ups for our operations team. Because of how competitive the job market has been, we have already had a partial work from home model for the majority of our employees. When this crisis hit we had the right set up for our team members to transition to full work from home. Those critical in-office tasks are being completed by a rotating skeleton crew. The interesting twist regarding this whole issue is the partnerships with off-shore Indian based companies. Every revenue cycle provider has these partnerships. What varies is the dependency on these partnerships. Unfortunately, India is being impacted with the Covid-19 crisis. The difference is they are not typically set up with work from home flexibility so this transition has been and will continue to be challenging for those companies. Revenue cycle companies who were relying on those off-shore partnerships to help offset any on-shore employee health issues will now have to find other options quickly. They can't simply redirect an increased volume as easily as anticipated. The reduction in using off-shore partnerships (which will now need to be managed on-shore) will also have a revenue impact on you revenue cycle company. So, as you can see...the impact of all of this is far reaching.
Stay safe!
Rebecca
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Rebecca Farrington
Chief Revenue Officer
Healthcare Administrative Partners
Media PA
(610) 892-8889
rfarrington@hapusa.com
Original Message:
Sent: 03-25-2020 15:20
From: John Pugh
Subject: COVID-related Cash Flow Modeling Template
Rebecca, how is your firm coping with claims processing and the need to have people stay at home during the public health emergency?
John
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John E. Pugh
Pugh Healthcare Business Advisors
P: 609-644-4479 F:609-503-2476
Original Message------
Hello
Also wanted to mention that those of you who outsource your revenue cycle services should be leaning on your vendors as well. They are managing your revenue stream and should be providing detailed projections.
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Rebecca Farrington
Chief Revenue Officer
Healthcare Administrative Partners
Media PA
(610) 892-8889
rfarrington@hapusa.com
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