Practice Management

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  • 1.  Charging for Medical Records & Discs

    Posted 11-30-2022 08:39
    For those of you with imaging centers, are you charging your patients for copies of discs and/or physical copies of reports? We have a patient portal where reports can be downloaded, but not images. We have patients asking for multiple copies of discs for themselves, not referring providers. We also run into patients requesting copies of discs and then not picking them up. We also incur a lot of costs with mailing them. 

    Can anybody share what they are doing with charging for medical records?

    Many thanks,

    ------------------------------
    Ashley Wells
    Practice Development Director
    Delaney Radiology
    Wilmington NC
    awells@delaneyrad.com
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  • 2.  RE: Charging for Medical Records & Discs

    Posted 11-30-2022 11:01

    I have one client that gives every patient a CD of their scan before they leave the center free of charge as part of their service. A replacement CD is $15.00

    I have another client that charges a flat $15.00 per CD whether it is mailed or the patient picks it up.

     

     

     

    RESPECTFULLY, 

     

    Rick D Gladish, RCC, CPC

    MD Revenue Management, LLC

    111 Troy St STE F

    Tupelo, MS 38804

    ph 662-620-7102 fax 662-620-7106

    email: rick@mdrm.us

    website: www.mdrm.us

     

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  • 3.  RE: Charging for Medical Records & Discs

    Posted 11-30-2022 12:06
    There are state statutes that dictate what you can charge for records. We bill for multiple clients who most definitely charge for them and they are not released until paid. Invoices are sent primarily to law offices and for patient copies. They do not charge the referring doctors.

    ------------------------------
    Mindy Smith BMSC-CCP, FDCPA
    Billing Manager
    Management Data Systems, Inc.
    Lake Charles
    (337) 437-7681
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    Original Message


  • 4.  RE: Charging for Medical Records & Discs

    Posted 11-30-2022 12:14

    We offer patient one free copy of their record (per exam) in the format of their choosing. Their options are mailed report, emailed report, CD that includes images and report or emailed zip file that includes the images and report. Any additional format we do charge $10 per format-pre payment required.   We do not charge for records for continuing care.

     

    For patients that ask to pick up their CD, we call once the CD is available and will hold for 90 days. After that time the CD is PHI'd and note made on the record request "Abandoned record".

     

    Dennis J Chaltraw, CRCE │ Director Revenue Cycle Management │ Oregon Imaging Centers (OIC) / Radiology Associates, PC (RAPC) │ ReNew Vascular and Performance Institute │ 1200 Hilyard Street, Suite 330, Eugene, OR  97401│ (w) 541.302.7771│ (c) 541.999.1848 | fax 458-215-4079│www.oregonimaging.com

    AAHAM / CRCE

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    CONFIDENTIALITY & PRIVACY NOTICE: The information contained in this email transmission is privileged, proprietary and/or confidential. Unauthorized use, review and/or distribution of this information is strictly prohibited. If you have received this email in error, please promptly notify the sender so our records can be corrected. Please delete the original and copy of this email and destroy any print copies that may have been generated from this transmission.





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