Practice Management

No shows are tough...part of the business or radiology.    Look for repeat offenders would be my take.  In regard to deductibles, we simply implemented a Point Of Service (POS) payment program by modality and kept the fees nominal.    We trained staff not to say "co-pay" and there are exclusions by payor (Medicaid for example).   The POS payment notification starts with scheduling so patients aren't surprised and it's not mandatory; no awkward confrontation at check-in if they can't may the POS payment.    A softer approach has paid sizeable dividends for our practice.  You may already be doing this, not sure, but no reference to deductibles – difficult to be specific.   One quick note....for any non-believers in taking POS payments due to potential refund issues, it really hasn't panned out as such over the last few years - probably because the amount we're collecting per modality is minimal, reasonable, and non-confrontational.

Dennis J Chaltraw, CRCE │ Director Revenue Cycle Management │ Oregon Imaging Centers (OIC) / Radiology Associates, PC (RAPC) │ 1200 Hilyard Street, Suite 330, Eugene, OR  97401│ (w) 541.302.7771│ (c) 541.999.1848 | fax 458-215-4079│www.oregonimaging.com

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No shows are tough...part of the business or radiology.    Look for repeat offenders would be my take.  In regard to deductibles, we simply implemented a Point Of Service (POS) payment program by modality and kept the fees nominal.    We trained staff not to say "co-pay" and there are exclusions by payor (Medicaid for example).   The POS payment notification starts with scheduling so patients aren't surprised and it's not mandatory; no awkward confrontation at check-in if they can't may the POS payment.    A softer approach has paid sizeable dividends for our practice.  You may already be doing this, not sure, but no reference to deductibles – difficult to be specific.   One quick note....for any non-believers in taking POS payments due to potential refund issues, it really hasn't panned out as such over the last few years - probably because the amount we're collecting per modality is minimal, reasonable, and non-confrontational.

Dennis J Chaltraw, CRCE │ Director Revenue Cycle Management │ Oregon Imaging Centers (OIC) / Radiology Associates, PC (RAPC) │ 1200 Hilyard Street, Suite 330, Eugene, OR  97401│ (w) 541.302.7771│ (c) 541.999.1848 | fax 458-215-4079│www.oregonimaging.com

CONFIDENTIALITY & PRIVACY NOTICE: The information contained in this email transmission is privileged, proprietary and/or confidential. Unauthorized use, review and/or distribution of this information is strictly prohibited. If you have received this email in error, please promptly notify the sender so our records can be corrected. Please delete the original and copy of this email and destroy any print copies that may have been generated from this transmission.