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  • 1.  Suggestions for dealing with excessive delays by overnight Teleradiology companies

    Posted 01-18-2023 12:22
    Hello Forum.

    We all know that teleradiology companies have struggled over the past year with staffing shortage and turnaround times.  Lately, our provider has had longer delays than we can bear.  We are a hospital based group covering 1 ER during the overnight hours.  Delays have been so excessive that our on call rads have started getting calls to read cases in the middle of the night.  We are small and cannot handle the overnight disruptions.  It takes time to make a switch to a new company so in the meantime, we are looking for ways to compensate our staff for taking overnight call and for when they actually get called. We have some ideas but wondered if anyone has successfully dealt with this issue within their own practice.  If you have a compensation plan or suggestion you would be willing to share, we would appreciate it.

    Thank you very much!
    Linda Hallen

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    Linda Bush
    Business Manager
    Radiology Associates of Wyoming Valley
    Dallas PA
    (570) 586-5461
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  • 2.  RE: Suggestions for dealing with excessive delays by overnight Teleradiology companies

    Posted 01-19-2023 15:34
    We have had the same issue over the past year. It was better and we just had a really bad weekend (you can probably guess which company it was if you are using them as well.) I have been asked to shop around with other tele groups, so if anyone has a recommendation that would be great! We are currently contracted for prelims but are looking to make the switch to final reads since the morning workload is just too much to keep up with now. 

    To answer your question, our group has an hourly rate to paid when additional work is performed. We recently increased this rate for anything that is done after 10pm. It is about 15% more for the hourly night work. If your hospital covers any part of the tele services I would turn in those overnight hours to them for reimbursement. I would also look at your tele contract, most have a report time standard in the contract, ask for a rate reduction for the inconvenience and added expense to your group. Hope this helps!

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    Erika Botterill
    Administrative Director
    Mineral King Radiological Medical Group, Inc.
    Visalia CA
    (559) 608-5238
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    Original Message


  • 3.  RE: Suggestions for dealing with excessive delays by overnight Teleradiology companies

    Posted 01-20-2023 08:28
    A few of the telerad groups I work with have capacity and are looking for more work. If you want to connect and give me an idea as to what you need I could introduce you to a few of them that would meet your needs.

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    Michael Durrant
    Lifetrack Medical Systems
    Bethlehem PA
    (908) 797-8662
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    Original Message


  • 4.  RE: Suggestions for dealing with excessive delays by overnight Teleradiology companies

    Posted 01-20-2023 12:14

    I would be interested in having their contact information and speaking with those telerad Groups.

     

    Barry Nielsen, MBA, CRA

    Chief Executive Officer

    Casper Medical Imaging, PC | Outpatient Radiology, LLC | Wyoming Radiology Alliance, PC

    419 S. Washington Street, Suite 101

    Casper, WY 82601

    Office:  307-232-5046    *   Cell:  541-668-1824

    www.caspermedicalimaging.net

    - Trusted experts providing compassionate and exceptional radiology services for more than 50 years

     




    Original Message


  • 5.  RE: Suggestions for dealing with excessive delays by overnight Teleradiology companies

    Posted 04-13-2023 14:53

    Hi Michael,

    If this is still the case, I would love to speak to you about it.  We are in Wisconsin, and like the others, are dealing with unacceptable delays.  We are only looking for prelims, 2 facilities.

    Thank you,
    Julie Western-Zuge
    Central Wisconsin Radiologists SC
    o:  (715) 344-1234 x117
    c:  (715) 347-7979



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    Julie Western-Zuge
    Manager
    Central Wisconsin Radiologist, SC Medical Imaging Associates, LLC
    Stevens Point WI
    (715) 344-1234
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    Original Message


  • 6.  RE: Suggestions for dealing with excessive delays by overnight Teleradiology companies

    Posted 04-14-2023 11:42

    Hello Linda,

    With the short supply of Rads today (now reportedly 11,000 unfilled radiology and teleradiology positions in the US.) A refreshing solution working for some is to utilize the teleradiology partnership where they have the capacity. For example, some teleradiology companies can bring on new customers, providing daytime coverage and purposefully not expanding their deep nights due to the limited supply, physician burn-out, and compensation package demand for night-readers. For some groups and hospital-based rads, this alternative provides a quality-of-life balance for radiologists. Why pay for the high cost of a service model that can't perform consistently? The choice for those with the FTE is to cover your nights, or at minimum, a large portion of them during this season. Unfortunately, for most, this is a new norm. They are keeping the revenue in the group, adding it back to its bottom line. Additionally, with outpatient imaging and ED supported by a trusted teleradiology partner during the day, some groups can spread their FTE and perhaps even attend their kid's soccer games. Again, this is a suggestion that may work for some.



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    Darrin Dodge
    Executive Director, Business Development
    NRAD Solutions
    Omaha NE
    (517) 203-8411
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    Original Message


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