Any time our office receives a virtual payment we call the insurance company and "opt" out. The insurance will then cut a check in 7-14 days. We have also opted out of Zeluis, they too charge fee's to get paid!
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Danyle Conner
Business Manager
Four Corners Radiology Associates
Farmington NM
505-325-1572
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Original Message:
Sent: 10-09-2018 10:29
From: Keith Indeck
Subject: Virtual Payments by Payors
I am embarrassed to admit that I just found out that insurance companies have been paying us via "virtual credit cards" and that we have been paying fees to get paid! Now, I understand, there is an intermediary company, Zelis Payments, who will be making the payment via EFT, and our fees will be reduced. However the fact remains we are still paying a fee to get paid! My question is, can we not demand payment by check in order to avoid more costs? Has anyone successfully told the payors that virtual payments with fees attached will no longer be accepted? If so, did it affect your Days in AR?
Thank you.
Keith Indeck
Practice Administrator
Radiologic Associates of Middletown
Guilford Radiology
Middletown Vein & Aesthetics
860-346-8481 (Middletown)
203-453-5123 (Guilford)